Privacy Policy
Last updated: January 2024
1. Information We Collect
ORBIOM Hub Comercial 360° collects information to provide better services to our users. We collect information in the following ways:
Personal Information
- Name, email address, and contact information
- Company information and business details
- Account credentials and authentication data
- Billing and payment information
Usage Data
- API usage patterns and performance metrics
- System integration logs and analytics
- Customer interaction data and behavior patterns
- Technical logs and error reports
2. How We Use Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and security alerts
- Provide customer support and technical assistance
- Monitor usage patterns for optimization
- Comply with legal obligations and regulations
3. AI and Machine Learning
Our Vortyn AI technology processes data to:
- Provide predictive analytics and insights
- Optimize customer journey experiences
- Enable real-time decision making
- Improve platform performance and reliability
- Generate automated recommendations
All AI processing is performed with strict data protection measures and user consent.
4. Data Security
We implement enterprise-grade security measures to protect your information:
- End-to-end encryption for data in transit and at rest
- SOC 2 Type II certified security controls
- Multi-factor authentication and access controls
- Regular security audits and penetration testing
- 24/7 security monitoring and incident response
- Data backup and disaster recovery procedures
5. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and prevent fraud
- With trusted service providers under strict confidentiality agreements
- In case of business transfers (mergers, acquisitions)
6. International Data Transfers
ORBIOM operates globally with cloud-native architecture. We ensure that:
- Data transfers comply with GDPR and applicable laws
- Adequate protection measures are in place
- Standard contractual clauses are used where required
- Data residency requirements are respected
7. Your Rights
Depending on your location, you may have the following rights:
- Access to your personal data
- Correction of inaccurate information
- Deletion of your personal data
- Data portability and export
- Restriction of processing
- Objection to processing
- Withdrawal of consent
8. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain user sessions and preferences
- Analyze platform usage and performance
- Provide personalized experiences
- Monitor security and prevent fraud
You can control cookie settings through your browser preferences.
9. Data Retention
We retain personal information for as long as necessary to:
- Provide our services effectively
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain audit trails and compliance records
Enterprise clients can request specific data retention schedules.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided us with personal information, we take steps to delete such information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@orbiom.com
- Phone: Available upon request for enterprise clients
- Data Protection Officer: dpo@orbiom.com
- Address: ORBIOM, 2750 NW, Florida, USA